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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joanne Jelinek

Joanne Jelinek

October 1, 2024

5  out of  5
rating by Joanne Jelinek
"I have been with State Farm and Kim Smatana's very capable team for many years. They have always provided excellent customer service to me and my family. The staff is knowledgeable, polite, and quick to respond to our needs. Thank you, Kim and your team, for always being an advocate for me and my family!"
We responded:
"Hi Joanne, THANK YOU so much for your beautiful review. We at The Kim Smatana State Farm office are very happy that you had a wonderful experience. Our number one priority is giving exceptional customer service! We look forward to serving you for many years to come! "
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JOHN Guzell

September 17, 2024

5  out of  5
rating by JOHN Guzell
"Extremely good service and always available to assist me whenever needed! A must do business with people!"
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Theresa Muchewicz

October 30, 2023

5  out of  5
rating by Theresa Muchewicz
"My family has been clients of Kim Smatana Office at State Farm for years! Staff is extremely knowledgeable & helpful when we call. Beth Soha does an awesome job with quotes and works well with family/friends when I refer them to that office. Thank you to Kim & her whole staff!! You guys are awesome!!"
We responded:
"THERESA THANK YOU FOR YOUR BEAUTIFUL REVIEW! BETH GIVES #1 EXCEPTIONAL CUSTOMER SERVICE! WE REALLY APPRECIATE ALL OF YOUR FAMILY AND FRIENDS REFERRALS! YOUR LOYALTY MEANS SO MUCH TO OUR TEAM. THANK YOU SO MUCH FOR YOUR KIND WORDS! KIM"
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rick chizmar

August 30, 2023

5  out of  5
rating by rick chizmar
"I've had Kim for quite some time and great service and always a pleasure to deal with,thanks"
We responded:
"RICK, THANK YOU FOR YOUR KIND WORDS! WE ALWAYS WANT TO GIVE THE BEST SERVICE. "
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General Mail Account SmartChoice

February 2, 2023

5  out of  5
rating by General Mail Account SmartChoice
"We have been a customer of Kim Smatana State Farm since 2010. From the very beginning of our relationship, Kim, Beth, and the rest have been helpful beyond expectation. Our small business requires a lot of insurance bonds and certificates of liability. The team is responsive, knowledgeable, and gets us documents in a timely fashion. They take the time to review our auto and general liability policies. It's nice dealing with an office that knows their customer. This is what makes folks like us stay loyal to the brand. Thank you to Kim and the whole team."
We responded:
"WOW! Thank You AJ, Mark, Joe, and Jen for the Beautiful Review! Your Trust and Loyalty means so much to us. The number One objective for the Kim Smatana Team is to exceed your expectations! Thank You again for your very kind words! "
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Joey Poldruhi

August 16, 2022

5  out of  5
rating by Joey Poldruhi
"I'd rather not say how long Kim has been my insurance agent. She has been fantastic and helped me with all kinds of insurance from my Harley to my Kicks to my homes and renters insurance. There is no need to look anywhere else!"
We responded:
"JOEY, THANK YOU for your review! I enjoy taking care of your Harley and Home Insurance! I love your loyalty and your positive words. Thank You so much for your business!"
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Richard Pollock

July 27, 2022

5  out of  5
rating by Richard Pollock
"I have been with Kimberly’s office for over 25 years. Everyone has been pleasant and helpful whenever I have called. I had a car for many years that I only drove in the summer. I never had an issue when I would call to suspend my insurance in the winter and then start it back up in the spring. Kimberly and her staff made the process painless!"
We responded:
"RICHARD, Thank You for your beautiful review! The Kim Smatana Team is always ready to help with all of your car insurance and financial needs. Your loyalty is important to me! Thank you so much for your business."
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Tracey N

July 20, 2022

5  out of  5
rating by Tracey N
"We have been with Kimberly for over 25 years. She and her team have been great- excellent customer service, always available to answer questions and helpful understanding what coverage we need. But I was hugely impressed when we built a home in Florida and I needed insurance to close on my new home. I called a State Farm agent there and couldn’t get what I needed- for weeks. I was told progressive had dropped people and they were busy signing them up- excuse me? I’ve been a State Farm customer for over 25 years. I was frantic! I called Kimberly. She immediately took my call. She put me on a 3 way call with a different State Farm office, explained my situation and within an hour I had my insurance. That is incredible service. My husband had said while I was dialing, “She can’t help us in Florida”. The heck she couldn’t! This is what good customer service is about! So impressed! State Farm should give her an award. Thanks Kimberly!!!"
We responded:
"TRACEY, THANK YOU for your beautiful kind words! I am so glad I was able to help you with your home insurance in Florida. Your loyalty of being with State Farm/Kimberly Smatana for 25 years is impressive! My team loves your compliment of excellent customer service. We work hard to give the Best for our clients! Thank you so much for your business!"
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anthony kuchar

July 5, 2022

5  out of  5
rating by anthony kuchar
"I Have known Kimberly and done business with her for 28 years. She has not only been an excellent insurance agent but a True friend. I have been very happy with her service as well as the service from state farm insurance. She Truly cares about people and always goes the extra mile to make sure her clients are satisfied. A few years ago i had a problem with paint damage do to something getting on the paint of my 26 year old BMW. The cost to fix this properly was well above the normal. Kimberly went to bat for me and after working her way through three different supervisors Kimberly got them to agree to pay to have my classic BMW restored to its original condition. After knowing Kim for 28 years, I have found not only is she the very best insurance agent you could have but she is also one of the Finest People i have ever met. I recommend her Highly."
We responded:
"Tony THANK YOU for the Beautiful Review! I enjoy taking care of you and your family as quickly as possible with excellence. I value your loyalty(28 years) and your appreciation of my service. State Farm is known for taking care of car insurance but the most important is building relationships with my clients. Thank you for your kind words!"
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Kelly Pickering

April 3, 2022

5  out of  5
rating by Kelly Pickering
"I have been with Kim's agency for almost 30 years. Her office runs with the utmost professionalism and at the same time make you feel like you are their only clients. They always will have your best interest in mind when it comes to protecting your family in every aspect. Whether it's car, home, personal article, or most importantly life insurance, they will always make sure that those unforeseeable future events will be covered to protect you and your family"
We responded:
"THANK YOU for the beautiful words, Kelly. We really enjoy taking care of you and your insurance needs. We agree that the life insurance is the most important policy for the unforeseeable future events. The Kim Smatana State Farm Agency would love for you to stop in next time you are in the area! We appreciate your loyalty."
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Robert Algeri

December 6, 2021

5  out of  5
rating by Robert Algeri
"I have been with Kim Smatana's State Farm office for years and I have never had better service and value from an insurance agent. Her entire office staff has gone above and beyond several times. I regularly shop around to make sure I'm getting the most value for the money. No other agent or company has ever come close to the price or service i get from Kim and her team..."
We responded:
"THANK YOU ROBERT! THE KIM SMATANA TEAM HAS A GOAL OF GOING ABOVE AND BEYOND. WE APPRECIATE YOUR BUSINESS AND YOUR POSITIVE EXPEIENCE! YOUR KIND WORDS TOUCHED OUR HEART. WE ARE VERY THANKFUL FOR CUSTOMERS LIKE YOU!"
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Gary Phillips

November 30, 2021

5  out of  5
rating by Gary Phillips
"I was looking for insurance for my camper and the quote came back as quite a bit higher than I expected. After talking to Kim and Beth, they contacted the the necessary people and worked to get it corrected. Beth was great in working to get the issue resolved. I would definitely recommend Kim Smatana State Farm. Thank you for all your help!"
We responded:
"THANK YOU GARY! BETH AND I WANT TO ALWAYS GIVE YOU THE RIGHT COVERAGE AND PRICE. THE KIM SMATANA TEAM APPRECIATES YOUR BUSINESS AND YOUR LOYALTY!"
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Beverly Richards

November 18, 2021

5  out of  5
rating by Beverly Richards
"Kim, Beth and the entire office team are always a pleasure to work with they make you feel like family ."
We responded:
"THANK YOU BEVERLY! THE KIM SMATANA TEAM LOVES THAT YOU FEEL LIKE FAMILY! BETH IS ALWAYS HAPPY TO HELP CLIENTS WITH THEIR INSURANCE POLICIES. THANK YOU SO MUCH FOR YOUR LOYALTY! KIM SMATANA"
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Steven Polasko

November 15, 2021

5  out of  5
rating by Steven Polasko
"Kim always has her customers best interests at heart. She goes above and beyond to get your business done. Want a good agent, call Kim Smatana!"
We responded:
"THANK YOU STEVE! THE Kim Smatana Team always wants your best interest! We want to get your business done above your expectations! Thank You so much for your business! Kim Smatana"
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Salvatore Merolla

October 19, 2021

5  out of  5
rating by Salvatore Merolla
"Kim has been nothing short of amazing since I made the decision to switch from another carrier. Her team (Beth in particular) has been extremely responsive and very fair to work with. With multiple policies, a blended household, and a young driver we couldn't be happier with our premium - especially compared to others in the industry as well as other SF Agencies."
We responded:
"HI SALVATORE! Thank you so much for your Beautiful review. I am excited to hear your appreciation of the service you received at the Kim Smatana Agency! BETH is an Exceptional Team Member! Our Core Values are very important to the Kim Smatana Team! We are very happy to take care of your car and home insurance! Thank You for your business!"
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jeff moncrief

October 18, 2021

5  out of  5
rating by jeff moncrief
"Kim has been my agent for 18 years. She has always been professional, honest, and genuine."
We responded:
"THANK YOU JEFF FOR YOUR KIND WORDS. I ALWAYS WANT TO BE THE INSURANCE PROFESSIONAL WHO IS HONEST AND GENUINE. MY CORE VALUES ARE THE MOST IMPORTANT ASPECT OF MY AGENCY!"
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Michael Von Duhn

October 8, 2021

5  out of  5
rating by Michael Von Duhn
"Kim and her team helped me through a very difficult situation with my neighbor and his rotten tree. Much appreciated."
We responded:
"THANK YOU MIKE! THE KIM SMATANA TEAM IS ALWAYS READY TO HELP YOU WITH YOUR INSURANCE! WE APPRECIATE YOUR BUSINESS!"
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Brian Polomsky

September 7, 2021

5  out of  5
rating by Brian Polomsky
"Kim did a great job!! Saved me lots of money!!"
We responded:
"THANK YOU BRIAN! YES WE SAVED YOU MONEY AND GAVE YOU MUCH BETTER COVERAGE! YOUR LOYALTY IS NOTICED!"
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Stacy Pinner

June 30, 2021

5  out of  5
rating by Stacy Pinner
"Beth has ALWAYS done a superb job helping me navigate my insurance needs especially during a crisis (water leak, 4 car accident) and during my day to day (divorce, address changes, policy reviews, renting). She is on top of everything, listens to my needs, answers my questions, gives me suggestions to think about, is quick to respond, friendly, competent, etc. Highly recommend this State Farm office because of Beth's great customer service, knowledgeable / experience, and her example of "Being A Good Neighbor". I would definitely recommend State Farm if they continue to employ and support folks like Beth. Keep up the good work."
We responded:
"Thank you Stacy for your beautiful words regarding Beth's exceptional customer service. The Kim Smatana Team strives to listen to the needs of our clients always! We appreciate your trust, loyalty, and your business!"
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Carolyn Fellows

May 25, 2021

5  out of  5
rating by Carolyn Fellows
"Kim Smatana’s team is excellent. Best insurance company to be with is State Farm. Rates are great, staff always answers my questions. This State Farm team is like my Family to me."
We responded:
"Carolyn you are Family to us! We value you And thank you for your business!"
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Lee Baskey

May 5, 2021

5  out of  5
rating by Lee Baskey
"Been a client of Kim Smatana and her team for over 20 years. They are incredibly responsive and helpful; always there to answer questions or help with a problem. Great team!"
We responded:
"Thank you Lee for your beautiful words! We appreciate your business and trust with the Kim Smatana Team!"
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Victoria Green

March 2, 2021

5  out of  5
rating by Victoria Green
"I have been with State Farm for about 30 year's. They have our cars and our house 🏡. They are the best. Kim is the one I always talk to when I need to talk to her."
We responded:
"Thank You Victoria for your kind words. We appreciate your business and your trust in us!"
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Owla Ali

November 22, 2020

5  out of  5
rating by Owla Ali
"It's good insurance for car"
We responded:
"Thank you for your response. Please give our office a call for help with all of your questions!"
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Jacob Singleton

November 20, 2020

5  out of  5
rating by Jacob Singleton
"Great agent!"
We responded:
"Thank you for your kind words! Please call our office for help with your insurance questions!"
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Linda Smith

October 6, 2020

5  out of  5
rating by Linda Smith
"State Farm was there for my family when something bad happened. I will always be grateful. State Farm is always there!!!"
We responded:
"Linda thank you so much for the beautiful review! We strive to give the best service!"